New Zealand
New Zealand New Zealand
Consumers make most of their payments by internet banking
  • 74%
  • 70.5%
  • 54.5%
  • 46.5%
  • 39.6%
  • 40.7%
  • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
  • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
Australia Australia
Consumers are most satisfied with the post-fraud service of banks and insurances companies
  • More than 70% satisfaction rate compared to 59.7% on average
  • Impact: Increased trust in BFSIs
Indonesia Indonesia
Consumers that encountered most fraud incidents in the past 12 months

AP Average

  • 49.8% have experienced fraud at least once compared to 34.7% on average
  • Impact: Overall anti-fraud capabilities need improvement
Singapore Singapore
Consumers have the highest trust towards government
AP Average
  • 75.5% choose government agencies, compared with 51.7% on average
  • Impact: Trust of personal data protection is centered around government agencies
Vietnam Vietnam
Consumers encountered most fraud incidents in retail and telco during the past 12 months
  • 55%
  • 54.5%
  • 32.8%
  • 35.2%
  • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
  • Impact: Overall anti-fraud capabilities need improvement
Thailand Thailand
Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
AP Average
  • 60.5% think it is most important, compared to 47.7% on average
  • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
India India as standalone
Consumers have the largest number of shopping app accounts in the region
  • Average of three accounts per person
  • Impact: Highest exposure to online fraud
Hong Kong
Hong Kong Hong Kong
The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
AP Average
  • Only 9.7% are most satisfied compared to 21.1% on average
  • Impact: effective response towards fraud incidents to be improved
China China
Consumers are the most tolerant toward submitting and sharing of personal data
AP Average
  • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
  • Impact: higher exposure of data privacy and risk of fraud
Japan Japan as standalone
Consumers most cautious on digital accounts and transactions
50.7% Actively maintain digital accounts’ validity
27% AP Average
45.5% Do not do online bank transfers
13.5% AP Average
  • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
  • Impact: Relatively low risk of fraud

Experian Signs Strategic Partnership With, Bringing Enhanced Financial Access to Indonesia’s Consumers and Businesses

Experian Signs Strategic Partnership With, Bringing Enhanced Financial Access to Indonesia’s Consumers and Businesses
  • Experian and look to drive financial inclusion in Indonesia, particularly among its 96.6 million unbanked population
  • Builds on Experian-led over-subscribed US$28m Series C Investment into C88 Financial Technologies (C88), the parent company of
  • Experian’s strategic investment also comes with a commercial partnership with, aimed at empowering millions of Indonesian consumers and businesses with enhanced financial access
  • One of the largest venture capital funded Series C fintech rounds in Southeast Asia; it takes C88’s funding to date to over US$45 million

JAKARTA, 1 August 2018 – Experian, the world leader in information services, has led an over-subscribed US$28 million Series C investment into C88 Financial Technologies Group (C88), parent company of, one of Indonesia’s top financial marketplaces. Other investors in C88’s current Series C funding round, among others, include responsAbility Investments AG, DEG, InterVest, FengHe Fund Management, Pelago Capital and Fuchsia Venture Capital as well as existing investors Monk’s Hill Ventures, Telstra Ventures, Kickstart Ventures and Kejora Ventures.


As a licensed financial services information and services provider for consumers and small and medium businesses, has served over 25 million consumers in Indonesia since its founding. This number is fast-rising, fueled by an exponential growth in Indonesia’s middle class, making one of Southeast Asia’s fastest growing financial marketplaces. is also the official partner for financial transparency of the Indonesian FinTech Association, working in collaboration with the Financial Services Authority of Indonesia, also known as OJK; a registered partner of Bank Indonesia; as well as a Board-member of the Indonesian FinTech Association.


Experian’s strategic investment and partnership provides with the ability to deploy Experian’s best-in-class demand generation, analytics and digital on-boarding technologies. For Indonesian consumers, this means they will be able to be better matched to products they are eligible for. This will be particularly applicable to consumers with little financial history. For financial institutions, this means they will be able to deploy best-in-class demand generation, analytics and digital on-boarding technologies directly via, powered by Experian.


Ben Elliott, Chief Executive Officer, Asia Pacific, Experian said: “In Southeast Asia, as little as 48 percent of more than 600 million people have access to a bank account. Exclusion from the traditional banking system makes it almost impossible for individuals and businesses to borrow or save money; significant barriers towards social and economic progress. Experian has been working closely with financial institutions and start-ups across Asia, including, to progress this. We are delighted with this partnership, as this demonstrates our commitment to the Asia Pacific region.”


John Patrick Ellis, Co-founder and Group CEO of said: “We are immensely proud to have closed one of the largest Series C fintech rounds in Southeast Asia, particularly from investors who share our vision of empowering consumers and driving financial inclusion in the region. There are over 350 million consumers in Indonesia and Philippines alone. We’re confident that we can drive a positive impact in our societies and communities by unlocking previously inaccessible financial products and services.”


Indonesia has been a key market for Experian in Southeast Asia, since it invested in a local presence in Jakarta in 2015. Experian Indonesia has seen accelerated growth in revenue and is also planning to double their team in the country, driven by partnerships with some of the leading financial and telecommunications providers.


Dev Dhiman, Managing Director, Southeast Asia & Emerging Markets, Experian said: “We’re thrilled at the opportunity to work with a like-minded and established partner such as on such an important project. The partnership and investment symbolises Experian’s commitment to Indonesia, a country that has a strong financial inclusion focus, which has seen positive steps in their economy in recent years and is one of the most digitally progressive countries in the region. We believe that building an ecosystem of data here, where traditional financial data is not readily available, can help empower consumers with enhanced financial access. This will in turn help drive economic progress for Indonesians.”

Read full article


By Experian 08/01/2018

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