With the devastating economic impact of COVID-19 seen in the early stages of the pandemic, customer profiles are drastically changing and lenders will face an influx of new customers who did not need credit earlier.
Shifting behaviors to comply with government orders to social distance and stay at home has pushed most consumers globally to purchase online the essential items and services that they would normally buy in person. This sudden, massive shift has led businesses to prioritise the safety of their employees, customers from…
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