Navigating the COVID-19 impact
Information and materials to prepare you

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2020 Global Identity
and Fraud Report
95% of businesses say they can identify customers digitally, yet
more than half of consumers don’t feel recognised online.
Customer identity and re-recognition are the driving forces that will
safeguard and improve the quality of your customer relationships.

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New markets targeted. Response rates improved. Revenue increased. Those are the results we at Experian, as the industry leader, help you achieve with our solutions and services.

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We use predictive consumer insights and sophisticated segmentation to help you reach your ideal customer audiences
Latest articles
By Experian 18/05/2020
Experian is working with existing telco partners across Asian markets to allow them to rapidly provide assistance to their subscribers to minimize financial or movement control impacts of the COVID–19 outbreak – by offering temporarily increased credit limits, reduced fees and through relaxing the eligibility criteria to allow more subscribers…
By Experian 12/05/2020
Fraud happens quickly and quietly. It could also take anywhere from weeks to months before customers find out someone has been conducting purchases or authorizing dubious financial transactions in their name. And fraud isn’t…
By Experian 09/04/2020
In an increasingly competitive economic landscape, customers can be described as the backbone of any business. It is a great customer experience that sets a business apart from their competitors - it dictates how long they’ll stay with you and if they will tell others about you i.e. brand advocacy.
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