In one of the largest studies of its kind, Experian surveyed 3,000 consumers and 900 businesses to explore the shifts in consumer behaviour and business strategy pre- and post-COVID-19.
With the devastating economic impact of COVID-19 seen in the early stages of the pandemic, customer profiles are drastically changing and lenders will face an influx of new customers who did not need credit earlier.
Fraud is increasingly taking place online, with official identities[1] being one of its primary targets. Fraudsters do this through account origination (using stolen legitimate data to create fake accounts), account takeover (using this stolen data…
Shifting behaviors to comply with government orders to social distance and stay at home has pushed most consumers globally to purchase online the essential items and services that they would normally buy in person. This…
Fraud happens quickly and quietly. It could also take anywhere from weeks to months before customers find out someone has been conducting purchases or authorizing dubious financial transactions in their name. And fraud isn’t…
In an increasingly competitive economic landscape, customers can be described as the backbone of any business. It is a great customer experience that sets a business apart from their competitors - it dictates how long…
The recent Digital Economy Agreement (DEA) between Singapore & Australia is set to upgrade the digital trade arrangements between Australia and Singapore significantly.
In a recent piece for the Forbes Technology Council, “Three ways digital transformation is changing how we do business," I explored what businesses need to know about a customer-first models.
In an increasingly globalised economy, businesses offering digital goods and services to regional and global audiences are seeing new opportunities and experiencing incredible growth.
