The pandemic has accelerated the need for the financial services sector to respond quicker to consumer needs as well as expand access to financing.

The Indonesian Financial Services Authority (OJK) are strengthening its inclusion efforts. Banks and credit providers in Indonesia are pressured to act quickly to improve their credit risk management processes, so that they can acquire new customers while keeping fraud and defaults low. However, Indonesia lenders are having to turn away viable creditworthy borrowers due to a lack of comprehensive credit data to effectively assess credit or fraud risks.

To dive deeper into Indonesia’s financing landscape, Experian commissioned Forrester Consulting to conduct a survey of 164 senior risk decision-makers across Asia Pacific from banking, fintech and non-banking lenders – including 55 from Indonesia.

Key findings

Download the study to find where other lenders are prioritising their business focus and investments.