The Advantages of a Proactive Hardship Management using Data, Analytics and Automated Processes

Banks and financial services providers face a surge in customer demand during economic downturns and will need to handle this in a customer-friendly and cost-efficient manner.

Banks and financial institutions need to continue supporting consumers and this requires debt management processes to be consumer-friendly, whilst ensuring that budgets and resources are managed. Banks will need a collection system that actively manages consumer collection strategies, and they will need to invest in their collections processes particularly in the current climate.

Every interaction with a customer is an opportunity to strengthen the relationship. Even when it comes to debt collection. Experian offers cutting edge tools and capabilities globally to enable banks to decide on the best strategy and action to engage with their consumers. This includes the analytical capability to model consumer actions based on additional information and software solutions, so banks can implement these strategies both on-site and in a cloud environment. In this webinar, we explore the advantages of having a proactive management system using data, analytics and automated processes.

Join this webinar to:

• Learn how data, analytics, and real-time decisioning prepares your organisation for these challenging times
• Work with your customers to ensure fair, customer-centric decisions
• Formulate the best strategy for debt collection in the current economic climate

Managing changes in customer profiles & business implications in unfamiliar times

The ongoing economic uncertainties during the pandemic impacts customer profiles. Banks and financial service providers will need to manage their existing customers as a top priority. Businesses need to enhance customer engagement and retention while ensuring resources and budgets are in check.

Join this webinar to:

• Identify customer profiles and affordability to make appropriate customer-level actions across the lifecycle
• Gain a complete 360-degree view of your customer to understand their needs better
• Find out how you can continuously monitor for affordability and identify stress, and therefore pre-delinquency, while protecting vulnerable consumers at the same time

Digital Customer Acquisition and Digital Fraud Protection

Data from GlobalWebIndex shows a big jumps in digital activity, particularly in countries that have seen the strictest COVID-19 lockdowns. Businesses are under increasing pressure to move to digital channels to source for customers and manage them, as social distancing measures are mandated.

An outstanding customer experience starts from a seamless onboarding process, continues by facilitating quick round the clock decisions, and capturing fraudulent behaviour without hindering the experience of others.

As this trend is likely to continue, Experian is providing businesses with support via cloud-based and on-premise solutions.

Join this webinar to:

• See how a seamless digital onboarding journey can attract the right customers through the right channels via an efficient and automated customer acquisition process
• Increase in digital processes leads to a higher chance of third-party fraud, specifically account takeover. Learn how to respond swiftly to emerging fraud threats

Actively monitor portfolio, calibrate risk and forecast performance

The constantly evolving situation means that businesses need to mitigate credit risk and evaluate capital and liquidity. Development of appropriate, effective models that take into consideration increased control across the credit risk teams to actively monitor and predict portfolio performance provides the ability to manage losses, measure capital adequacy norms, and put in place an early warning system to take effective portfolio actions based on critical scenarios.

Join this webinar to:

• Increase the agility and control across your credit risk teams to actively monitor and predict portfolio performance
• Understand ways to control losses, measure capital adequacy norms, and have an early warning system in place to take effective portfolio actions based on critical scenarios